Adventures of a Receptionist

A brief sampling of daily conversations:

 

Caller: "Somebody from this number called, can I talk to them?"

Me: "I'm sorry, I have no way of knowing which of our people tried to call, do you have someone you normally speak to? Did you leave a message for someone to call you back about one of our products?"

Caller: "Yes, but I don't remember the name."

Me: "Did they leave a voicemail?"

Caller: "Oh I guess I could check that..."

 

 

Me: "Good morning, [Company Name]!"

Caller: "Who?"

Me: "[Company Name]"

Caller: "Is this [some other company's name]"

Me: "No, this is [Company Name]."

Caller: "Are you sure you arent [some other company's name]?"

Me: "Absolutely possitive, we're [Company Name], did you mean to call [Company Name]?"

Caller: "I guess not. Can you put me through to [other company]?"

Me: "I'm sorry, we're not even in the same field as that company, you'll have to hang up and dial their number."

Caller: *click*

Me: "Good Morning, [Company Name]!"

Caller: "This isn't [other company's name]?"

Me: "I'm sorry, this is still [Company Name.]"

Caller: "Well you said call back, I hit redial and..."

Me: "I'm sorry. You need to hang up and manually dial the different number, we have nothing to do with [other company name]. Redial will just send you back to me again, and I can't do anything to help you."

Caller: *click*

 

Caller: "I need to speak with a salesperson or estimator."

Me: "Sure thing, what would the product be?"

Caller: "I just need a salesman"

Me: "I understand, I just need to know what the product is so I can transfer you to the person who handles that."

Caller: "Just give me the sales department."

Me: "Our company doesn't have a generic sales department, we have several departments, with various salespeople handling specific products, if you can tell me what type of product you're looking for, I can give you to the person who handles it."

Caller: "Oh, I need [product]"

Me: "Thank you, one moment please."

 

Caller: "I need to speak with [salesman]"

Me: "He's on another phonecall right now, I can give you his voicemail..."

Caller: "No, I need to talk to him right now."

Me: "I'm sorry he's not available at the moment, if you leave a voicemail he can get back to you when he finishes with the customer he's currently speaking with."

Caller: "Can't you just run over and tell him its me, I'm sure he's waiting to hear from me."

Me: "I'm sorry, most of our sales department is in a completely different building and I'm not allowed to be away from my desk."

Caller: "You can't just run and tell him I need to talk to him?"

Me: "No, I'm sorry, but I can put you through to his voicemail so you can ask him to call you back."

Caller: "Can I just give you the message to have him call me?"

Me: "I can write down your information, but since he's in a different building I only see him once or twice a day, honestly you will get a response much faster if you leave a voicemail which he can check as soon as he's available."

Caller: "Oh, okay..."