23 March, 2011

Adventures of a Receptionist

A brief sampling of daily conversations:
 
Caller: "Somebody from this number called, can I talk to them?"
Me: "I'm sorry, I have no way of knowing which of our people tried to call, do you have someone you normally speak to? Did you leave a message for someone to call you back about one of our products?"
Caller: "Yes, but I don't remember the name."
Me: "Did they leave a voicemail?"
Caller: "Oh I guess I could check that..."
 
 
Me: "Good morning, [Company Name]!"
Caller: "Who?"
Me: "[Company Name]"
Caller: "Is this [some other company's name]"
Me: "No, this is [Company Name]."
Caller: "Are you sure you arent [some other company's name]?"
Me: "Absolutely possitive, we're [Company Name], did you mean to call [Company Name]?"
Caller: "I guess not. Can you put me through to [other company]?"
Me: "I'm sorry, we're not even in the same field as that company, you'll have to hang up and dial their number."
Caller: *click*
Me: "Good Morning, [Company Name]!"
Caller: "This isn't [other company's name]?"
Me: "I'm sorry, this is still [Company Name.]"
Caller: "Well you said call back, I hit redial and..."
Me: "I'm sorry. You need to hang up and manually dial the different number, we have nothing to do with [other company name]. Redial will just send you back to me again, and I can't do anything to help you."
Caller: *click*
 
Caller: "I need to speak with a salesperson or estimator."
Me: "Sure thing, what would the product be?"
Caller: "I just need a salesman"
Me: "I understand, I just need to know what the product is so I can transfer you to the person who handles that."
Caller: "Just give me the sales department."
Me: "Our company doesn't have a generic sales department, we have several departments, with various salespeople handling specific products, if you can tell me what type of product you're looking for, I can give you to the person who handles it."
Caller: "Oh, I need [product]"
Me: "Thank you, one moment please."
 
Caller: "I need to speak with [salesman]"
Me: "He's on another phonecall right now, I can give you his voicemail..."
Caller: "No, I need to talk to him right now."
Me: "I'm sorry he's not available at the moment, if you leave a voicemail he can get back to you when he finishes with the customer he's currently speaking with."
Caller: "Can't you just run over and tell him its me, I'm sure he's waiting to hear from me."
Me: "I'm sorry, most of our sales department is in a completely different building and I'm not allowed to be away from my desk."
Caller: "You can't just run and tell him I need to talk to him?"
Me: "No, I'm sorry, but I can put you through to his voicemail so you can ask him to call you back."
Caller: "Can I just give you the message to have him call me?"
Me: "I can write down your information, but since he's in a different building I only see him once or twice a day, honestly you will get a response much faster if you leave a voicemail which he can check as soon as he's available."
Caller: "Oh, okay..."
 

09 March, 2011

blip

The weight that was supposed to be lost by April 15th? Yeah, so... gained instead. Was stupid. STupid fast food. Stupid too lazy to go to the gym. Gonna fix that, cause I'm reallllly tired of being disgusted by my own reflection. I want to see what others claim to see, cause when the true Goddess emerges? The world will be in trouble, full Succubus effect. Run for your lives and hide your men, right?
 
Not going to rant as much about dieting, I keep forgetting I'm supposed to try staying positive in this blog and only end up updating either when I'm dwelling on misery or need to vent (which in a way is the same thing, in the end).
 
Dunno how clever or awesome I'll be. I'll never match Charlie Sheen's rants (and yes, he's my current fixation... BF is less than pleased at my caring more about the mad ramblings of an actor than world troubles in Libya and such.)
 
Think I found a tattoo place to get my poppy flowers, I'm excited. May try stopping in between now and when the tax return moneys should be coming in. Friends have a person they keep recommending but his work that I've seen isn't as good as I'd like. Blurred lines, lack of shading...  This one is important to me, Poppy was my grandpa's name, the design is to honor him.. If it get screwed up I will not forgive, and do not have the capacity for politely lying and saying I like what I don't. A bad haircut eventually grows out, a bad tattoo? No thanks, sorry, maybe when I decide to get a lil' Eeyore or something. For the big, important stuff I'd rather have someone with a few years of experience and talent. Bright colors, depth and shading.
 
Also, I'm getting a puppy... tiny... mini daschaund/min-pin, mamma got rescued by a friend who can't keep all the pups. So likely there will be squeeful posts about puppy cute-ness in a month or so when she comes home. I am impatient. Already have money set aside for the vet.
 
RambleBabble, back to work now.